We Are Not Stanley Steemer^®, and That's a Good Thing

If you searched for Stanley Steemer^® in Charlotte, you want clean carpet from a company you can trust. A national name is easy to recognize, and it is a reasonable place to start. Before you book, meet a local alternative.

Pronto & Carpet LLC is a locally owned and operated company that has cleaned carpet in Charlotte homes since 2004. We are not a franchise, and we are not part of a national chain. We clean carpet, upholstery, area rugs, and tile and grout, and we bring our truck-mounted cleaning system to your door. When you call, you reach the company that does the work, and the people who clean your home answer for the results.

Freshly cleaned carpet with wand lines fanning out in a room with a red sofa

Local company or national chain?

National chains bring a familiar name and wide coverage. Here is what you get with a locally owned and operated company instead.

	Pronto & Carpet LLC	A typical national chain
Ownership	Locally owned and operated in Charlotte	Corporate- or franchise-owned, with a head office in another state
In Charlotte since	2004	Depends on the local location or franchise
Who cleans your home	A cleaning team led by an IICRC-certified cleaning professional	Varies by location
Who you talk to	The local company that does the work, at 704.258.9790	Often a central or regional booking line
Reputation	BBB A+ rating; local since 2004	Built on a national brand; local service depends on the location
Hours	8am to 8pm, every day	Varies by location
If something isn't right	You deal directly with the people who did the work	May go through a corporate customer service process

This is not a review of any one company. Every location of every chain is different, and the fairest comparison is the one you make on the phone. Ask each company who will clean your home, how long they have worked in Charlotte, and what happens if you are not happy with the result.

Led by an IICRC-certified cleaning professional

Pronto & Carpet is led by an IICRC-certified cleaning professional, and every job follows the same professional standards. The IICRC is the industry organization that writes cleaning standards and certifies the people who follow them, so certification means training in how carpet and fabric react to water, heat and cleaning solutions.

In your home, that training shows up in the details: checking the fiber before choosing a method, testing a hidden spot when a fabric or dye is uncertain, pretreating spots and the paths people walk most, and leaving the carpet as dry as practical so you can get back to your day. If your carpet calls for a different approach, the technician tells you before starting, not after.

Talk to the company that does the work

When you call 704.258.9790, you are calling a locally owned and operated company in Charlotte, not a national booking line. Ask about your carpet, your stairs, a stubborn spot or a pet problem, and you get an answer from people who know how we work. Our hours are 8am to 8pm every day, so you can call before work or after dinner, and you can book online any time. If a question comes up after the visit, you call the same number and talk to the same company.

More than 20 years in Charlotte

We have cleaned carpet in Charlotte since 2004. Over those years we have seen most of what carpet here goes through: red clay tracked in from the yard, pet accidents, spilled coffee, and stairs that turn gray in the middle while the edges stay bright.

The Better Business Bureau rates us A+. A rating like that is earned one home at a time, which is the point of a local company: our name in Charlotte depends on the job we do in your home.

If something is not right

If something is not right after we clean, call us and we will work with you to make it right. We are also straight with you before we start: most spots and stains come out, but some, such as old pet urine or dye stains, may not, and we will tell you what to expect once we have looked at your carpet.

Questions about choosing a local company

Are you part of Stanley Steemer^®?: No. Pronto & Carpet LLC is an independent, locally owned and operated company based in Charlotte. We are not a franchise, and we are not affiliated with Stanley Steemer^® or any other national chain.
What do you clean besides carpet?: We also clean upholstery, area rugs, tile and grout, and hard floors, from hardwood and laminate to luxury vinyl. For businesses, we offer commercial carpet cleaning. You can book more than one service for the same visit.
Who will clean my home?: Our cleaning team, led by an IICRC-certified cleaning professional. Tell us about pets, stairs, delicate fabrics or trouble spots when you book, and we will plan the visit around them.
What if I am not happy with the cleaning?: Call us. If something is not right, we will work with you to address the concern and make it right.

Locally Owned Carpet Cleaning in Charlotte, NC

We've been carpet cleaning in Charlotte since 2004. If your carpets need a cleaning give us a try.

Schedule an Appointment

Book online now or contact us to schedule an appointment.

Stanley Steemer® is a registered trademark of its owner. Pronto & Carpet LLC is not affiliated with Stanley Steemer.

We Are Not Stanley Steemer®, and That's a Good Thing